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Essential Phone Headphone Adapter Not Working - Troubleshooting Guide


The Essential Phone, developed by Essential Products Inc., gained popularity for its sleek design and near-stock Android experience. However, like any electronic device, users may encounter issues, and one common problem reported by Essential Phone users is the Essential Phone headphone adapter not workingas expected.

Headphones do more than just allow you to listen to music or podcasts in private; they also allow you to have hands-free conversations at any time and from any location. They've gotten so ingrained in your daily life that it's difficult to function without them. It can be a great pain if your headphones don't function with your phone.

The Audio Adapter HD from Essential is a simple, dark gray, spherical block of titanium with a half-cylinder embedded into the top back (for the 3.5mm jack). Underneath it is a multi-color LED that presumably lights up to show playback quality, yet it never worked outside of a green light indicating MQA-quality.

This article aims to provide a comprehensive troubleshooting guide to address the issue of the Essential Phone headphone adapter not functioning correctly.

By following these steps about Essential Phone headphone adapter not working, users can potentially identify and resolve the problem, and can easily connect their wired headphones to the Essential Phone.

Verify Adapter And Headphones Compatibility

When encountering issues with the Essential Phone headphone adapter not working, the first step in the troubleshooting process is to verify the compatibility of both the adapter and the headphones being used.

Incompatibility between the adapter and the phone's audio jack or the headphones can lead to malfunctioning or intermittent audio output. Below are essential considerations to ensure compatibility:

Original Equipment Manufacturer (OEM) Adapter

If the adapter being used is not the original one provided by Essential Products Inc., there is a possibility of compatibility issues. Third-party adapters may not have been specifically designed for the Essential Phone, leading to functional discrepancies. Using the OEM adapter guarantees a seamless connection between the phone's audio jack and the headphones.

Headphones With 3.5mm Jack

Ensure that the headphones being used are equipped with a standard 3.5mm audio jack. While the Essential Phone has a USB Type-C port for charging and data transfer, it retains a dedicated 3.5mm audio jack for headphones. Using headphones with a different connector type will require an appropriate adapter to ensure compatibility.

Impedance And Sensitivity

Headphones come with different impedance and sensitivity ratings, and the Essential Phone's audio output is optimized for specific ranges. High impedance headphones may not receive enough power from the phone, resulting in lower volume levels or distorted audio. Check the headphones' specifications and ensure they fall within the appropriate impedance and sensitivity range.

Driver Compatibility

In some cases, certain headphones may require specific drivers to function correctly with the Essential Phone. Check the manufacturer's website for any recommended drivers or software updates that may enhance the compatibility of the headphones with the phone.

Essential Phone Headphone Adapter connected
Essential Phone Headphone Adapter connected

Check For Physical Damage

Physical damage to either the headphone adapter or the audio jack can also cause the Essential Phone headphone adapter not to work as expected. It is essential to carefully inspect both components for any signs of damage that may disrupt the electrical connection:

Bent Pins Or Connectors

Examine the headphone adapter's connectors for any signs of bending or misalignment. Bent pins or connectors can prevent the adapter from making proper contact with the phone's audio jack, leading to no sound or intermittent audio output. If any damage is found, consider replacing the adapter.

Loose Connections

Ensure that the headphone adapter fits snugly into the phone's audio jack. Loose connections can result in poor audio quality or complete audio failure. Try reinserting the adapter firmly into the audio jack to establish a secure connection.

Dust And Debris

Dirt, lint, or debris accumulated in the audio jack can obstruct the connection between the phone and the headphone adapter. Use a compressed air can or a small brush to gently clean the audio jack, removing any foreign particles that might affect the audio output.

Cable Fraying Or Damage

Inspect the cable of the headphone adapter for any signs of fraying or damage. A damaged cable can disrupt the flow of audio signals and result in poor sound quality. If the cable is damaged, it may be necessary to replace the headphone adapter.

Clean The Audio Jack And Adapter

When facing issues with the Essential Phone headphone adapter not working, one of the possible culprits could be dirt, debris, or lint accumulated in the phone's audio jack or the headphone adapter itself.

This build-up can obstruct the electrical connections, leading to audio problems or no sound output. Cleaning the audio jack and adapter is an essential step in troubleshooting and can often resolve the issue. Follow these steps to clean both components effectively:

Power Off Your Phone

Before attempting to clean the audio jack or adapter, it is essential to power off the Essential Phone to prevent any potential damage or electrical mishaps.

Inspect The Audio Jack

Carefully examine the audio jack of the Essential Phone for any visible dirt, lint, or debris. Using a flashlight or a well-lit area can aid in identifying any obstructions.

Use Compressed Air

Gently blow compressed air into the audio jack to dislodge any loose particles. Compressed air can effectively remove dust or lint that might be obstructing the connection.

Brushing The Audio Jack

If compressed air is unavailable, a soft brush or toothbrush can be used to clean the audio jack. Ensure the bristles are clean and free of any moisture or debris. Gently insert the brush into the audio jack and make soft circular motions to clean the area.

Cleaning The Headphone Adapter

Similar to the audio jack, inspect the headphone adapter for any visible dirt or debris. Use compressed air or a small brush to clean the adapter thoroughly. Take care not to damage the connector pins during the cleaning process.

Reinsert The Headphone Adapter

After cleaning both the audio jack and headphone adapter, reinsert the headphone adapter firmly into the phone's audio jack. A secure and proper connection is crucial for optimal audio output.

Restart The Phone

Restarting the Essential Phone is a simple yet effective troubleshooting step that can resolve temporary software glitches or conflicts that might be causing the headphone adapter issue. Here's how to restart the phone:

Power Off The Phone

Press and hold the power button of the Essential Phone until the power menu appears on the screen.

Select "Power Off"

On the power menu, tap on "Power Off" to turn off the phone completely.

Wait A Few Seconds

Allow the phone to remain powered off for a few seconds to ensure a complete shutdown.

Power On The Phone

Press and hold the power button again until the phone starts booting up.

Test The Headphone Adapter

After the phone has restarted, test the headphone adapter to see if the issue has been resolved. Try playing audio or making a call with the headphones to check for sound output.

Software Updates

While the phone is restarting, it's also an excellent time to check for any available software updates. Keeping the Essential Phone's software up-to-date can help resolve compatibility issues and enhance overall performance.

Grey Essential Phone Headphone Adapter
Grey Essential Phone Headphone Adapter

Check Audio Settings

When encountering issues with the Essential Phone headphone adapter not working, one of the first steps in troubleshooting is to check the audio settings on the device. Incorrect audio settings can prevent the headphone adapter from functioning correctly. Follow these steps to verify and adjust the audio settings:

Access The Settings Menu

Go to the home screen of the Essential Phone and locate the Settings app. Tap on the app icon to open the Settings menu.

Within the Settings menu, scroll down and select the "Sound" or "Sound & vibration" option, depending on the phone's software version.

Check Audio Output

Under the Sound settings, look for the "Headphone" or "Audio Output" option. Ensure that it is set to "Headphone" or "Wired headset" to route the audio through the headphone adapter.

Adjust Volume Levels

While in the Sound settings, check the volume level and adjust it if necessary. Low volume settings might result in muted or barely audible audio. Ensure the volume is set to an appropriate level to test the headphone adapter.

Test Audio Output

Once the audio settings are confirmed to be correct, test the headphone adapter with headphones to see if audio is now functioning correctly. Play some music or make a test call to check for sound output.

Test With Different Headphones

If the headphone adapter issue persists even after checking the audio settings, the next step is to test the adapter with different headphones. This will help determine if the problem lies with the adapter itself or with the original set of headphones. Follow these steps to perform the test:

Use Alternate Headphones

Obtain a different pair of headphones with a 3.5mm audio jack, preferably ones that are known to work properly with other devices.

Connect To Headphone Adapter

Plug the alternate headphones into the Essential Phone's headphone adapter.

Test Sound Output

Once the alternate headphones are connected, play audio or make a test call to check if sound is being transmitted through the headphones. Listen for any changes in audio quality or volume.

Verify Sound Output With Original Headphones

After testing with the alternate headphones, revert to the original headphones and repeat the audio test. If the issue persists with the original headphones, it is more likely that the headphone adapter is causing the problem.

Inspect Headphone Adapter

Carefully examine the headphone adapter for any visible damage or abnormalities. If there are any signs of physical damage, such as bent pins or loose connections, it may be necessary to replace the adapter with a new one.

Test On Another Device

To further confirm the issue with the headphone adapter, try using the adapter with the original headphones on another device with a 3.5mm audio jack. If the headphones work correctly on the other device, the issue is likely specific to the Essential Phone's headphone jack or audio settings.

People Also Ask

How To Fix Essential Phone Headphone Adapter Not Working?

To troubleshoot the issue, first, verify adapter and headphones compatibility, check for physical damage, clean the audio jack and adapter, restart the phone, and update software and drivers. If the problem persists, consider contacting customer support or visiting a service center.

Why Is My Essential Phone Headphone Adapter Not Functioning Correctly?

The headphone adapter may not work due to factors such as incompatibility with the phone or headphones, physical damage to the adapter, software glitches, or outdated drivers. Troubleshooting these issues can often resolve the problem.

Can I Use Third-party Headphone Adapters With The Essential Phone?

Yes, you can use third-party headphone adapters with the Essential Phone, but it is essential to ensure they are compatible with the device's 3.5mm audio jack to avoid potential issues.

What Should I Do If My Essential Phone Headphone Adapter Is Physically Damaged?

If you find physical damage, such as bent pins or loose connections, on the headphone adapter, consider replacing it with a new one from a reputable source. Damaged adapters can hinder proper functionality.

Should I Perform A Factory Reset If My Essential Phone Headphone Adapter Is Not Working?

Performing a factory reset should be considered as a last resort after trying other troubleshooting steps. Before proceeding with a factory reset, make sure to back up all essential data, as it will erase all data on the phone.


The Essential Phone headphone adapter not working can be a frustrating experience for users, but with a systematic troubleshooting approach, the problem can often be identified and resolved.

By verifying compatibility, checking for physical damage, cleaning the audio jack and adapter, and performing software-related checks, users can potentially fix the issue on their own.

However, if the problem persists, contacting customer support or visiting a service center is the best course of action. Remember to always exercise caution while troubleshooting and avoid attempting any repair that could void the warranty.

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About The Authors

James Davis

James Davis- James Davis keeps you updated daily with the best shopping tricks, hacks, and frugal living tips that you won’t find anywhere else. He also talks and writes about creative ways to save money, job opportunities like clever ways to make money from home, great jobs for teens, and online jobs that pay well. James also enjoys working on Social Media campaigns for major brands. He believes in creating a personal relationship between the brand and its consumers. He is very much into taking the corporate out of the brand and bringing it down to the level where consumers can feel comfortable interacting and taking the brand seriously.

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